All work

Intact Insurance

A six-step account setup and quote for commercial trucking insurance

The guided flow brokers use to open a commercial trucking account and quote coverage.

Role
UX/UI designer
Scope
Account setup, Eligibility, Product selection, Quoting
Illustration of the flow: six steps down the left of a setup screen with a client lookup filling in details, then a fleet of trucks and product choices, then a quote with sliders for limits

I designed the account setup flow brokers use to bring a trucking client to Intact and quote coverage. It splits a long application into six steps, listed down the left, with Save and Exit always in reach.

How the flow runs

  1. Set up the account

    Look the client up instead of retyping them.

  2. Check eligibility

    Plain-language questions in the broker’s words.

  3. Choose products

    Product choices and the client’s fleet shape the quote.

  4. Quote

    Set limits and benefits.

1Set up the account

A lookup fills in the client’s details, and what the system already knows arrives pre-filled.

A lookup fills in the client’s details.

2Check eligibility

Like every section, eligibility opens with plain-language questions instead of form labels.

3Choose products

Product choices and the details of the client’s fleet build the quote.

4Quote

The broker then sets limits and benefits.

Account setup, steps three to fiveThe rest of the flow.Password required