A wellness program redesigned around everyone who runs it
For an employee wellness program, I mapped how each group took part, ran workshops on how the work should flow, documented the new process in a service blueprint, then designed the app workflows and weekly email challenges.
- Role
- UX/UI designer
- Scope
- Stakeholder interviews, Process mapping, Workflow workshops, Service blueprint, App workflows, Email campaigns
The challenge
The program is Twin Cities Orthopedics’ employee wellness program. It starts with a biometric screening. Each participant gets a report with their results and recommendations, then 8 to 10 months of weekly emails, each with a call to action. Completing enough of them earns an incentive.
The program ran on Microsoft 365 and Tableau. Revo Health wanted an app that could schedule the content, track the calls to action, automate reporting and be white-labeled for other employers.
How the work ran
Interview
Talk to the stakeholders who run the program.
Map today
Chart each group’s part in the current process.
Workshop tomorrow
Work out together how they expected it to work.
Blueprint
Document the new process in a service blueprint.
Design
Design the app workflows and the weekly email challenges.
1Interview
I interviewed the program’s stakeholders to understand who does what, from the screening to the incentive.
2Map today
I mapped each group’s part in the current process, so everyone could see the whole program in one place.
3Workshop tomorrow
In workflow workshops, the groups worked through how they expected the process to run in the new app.
4Blueprint
I documented the new process in a service blueprint, the shared reference for the design.
5Design
From the blueprint, I designed the app workflows, from entering a participant’s report to their tasks and a department view, and the weekly email challenges that guide employees toward healthy habits.