All HealthPartners work

Replacing manual contracting with one guided tool

A tool to manage pharmacy contracts and pricing in one place.

Role
UX/UI designer
Scope
Stakeholder interviews, Data model, User journeys, Mid-fidelity design, Accessibility
Worked with
Developers, data analysts, business stakeholders
Tools
Figma, Power Platform
Illustration of the work: stakeholder interviews lead to a data model linking contracts, pharmacies, fees and pricing, then a contract screen with a pricing table, with accessibility built in

The problem

Contracting and pricing for a HealthPartners pharmacy network was tracked by hand. The team wanted a tool that would reduce errors and automate the process.

How the work ran

  1. Interview

    Start with the people doing the work.

  2. Model and map

    Design the data model and the journeys together.

  3. Test early

    Put mid-fidelity designs in front of stakeholders.

  4. Build it in

    Accessibility from the start, then support through implementation.

1Interview

I interviewed stakeholders about their needs, pain points and expected workflows before drawing anything.

2Model and map

Contract management and price calculation were the critical tasks, so I mapped how the data related and designed each journey to cut manual effort.

Pricing lives inside the contract it belongs to.

3Test early

I tested in mid-fidelity, so stakeholders could react before development, while issues were still cheap to fix.

4Build it in

I designed for accessibility from the start, following guidelines so every user could work in the tool, and worked closely with developers, analysts and stakeholders through implementation.

Contract management screensContract detail and fee schedules.Password required

Result

One tool replaced the manual tracking of contracts, fee schedules and pricing.