All work

HealthPartners

Three internal tools that replace spreadsheets and manual steps

HealthPartners teams were running pharmacy contracts, member outreach and incentive programs through spreadsheets and manual steps. I designed a tool for each, on one shared visual language.

Role
UX/UI designer (SDG consultant)
Scope
Contract management, Member outreach, Incentive tracking
Worked with
Developers, data analysts, business stakeholders
Tools
Figma, Power Platform
Illustration of the work: stakeholder interviews lead to a data model linking contracts, pharmacies, fees and pricing, then a contract screen with a pricing table, with accessibility built in

Contract management tool

Replacing manual contracting with one guided tool

  • Internal tools
  • Research
Illustration of the registry: a home with four entry points leads to a call list with follow-ups due at the top, a call log form, and reports beside a ring of recorded hours

Member outreach registry

A registry that turns member outreach into a daily routine

  • Internal tools
Illustration of the tool: members flow into one enrollment form, then a list of incentives with status tags, then an export

Incentive tracking tool

Member incentive programs run from one tool

  • Internal tools

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